I am a Mac owner.
I love my Mac. I never wanted a Mac, but I didn’t have a choice. It’s what the company gave me and so I learned to deal. And I love my Mac. I really do.
In fact, there’s not one thing that I don’t love about my Mac.
Oh wait, yes there is.
Why in tarnation would you make the keyboard WHITE???? Don’t you know that children with grubby little fingers sit here and type? And don’t you know that it’s going to get dirty? And I realize that they have the little keyboard condoms, but come on. I’d feel like I was working at Advanced Auto Parts if I were to use one of those. But then again, their keyboards aren’t stark white either!
I also love Apple Care. I love to be able to call up and tell them what’s wrong with Mac and they will fix him. Then I don’t have to go and trouble shoot on the internet and figure out what is wrong.
What I don’t love is when I call Apple Care and the person on the other end of the phone has (a) no personality or (b) not able to speak English.
Now, before I go any further, I am not prejudice against anyone. I understand why people outsource to people overseas and I think that there are valid reasons for doing so. Saving money is important when running a business. But if you’re going to do that, please, for the Love of God, make sure the people who answer the phone can speak English.
It really has nothing to do with those that are foreign either. I don’t care who you are, if you hire someone to work with people, then they must be able to communicate. I know people who live in Brooklyn and Alabama that should not be allowed to handle customer service calls because I can’t understand them.
But what I really don’t like is when someone yells at me (the customer, remember?) because I’ve had to ask him 5 times to repeat himself because I couldn’t understand him.
And when I follow the instructions that I was given and I’m asked to call back, I don’t like getting someone with no personality, although he spoke with an accent that I could understand.
The reality of it is this. There are people who are suited to work with other people and then there are those that aren’t. I think it lies with the company to hire people who are people people, but I also think some of the responsibility lies on the person applying for the job.
If you don’t like people, don’t apply for a job in which you have to work with people. It’s not fair to your company, it’s not fair to the customers and it’s not fair to you. If you don’t like people, you’re going to be misreable.
Make sesne?
And above all else, whether you’re a people person or not, whether your English is good or not, your job is to help me. I am the customer. I am the one that’s paying your salary.
Be nice to me.
Because if you’re not?
I’m going to blog about it.
Until next time…
{ 7 comments }
A M E N ! !
That kind of customer “service” bugs me to no end. I agree – if you’re going to be in customer service, be a people person. And for god sakes, if you’re hiring someone to be in such a position, make sure the person you’re hiring is suited for the job.
I’m with ya on the Mac thing too – I love ‘em.
~ Annie
Ah yes, the Blogger Scorned. I wrote a post recently about a bad customer service experience. I definitely think this is something businesses need to be more aware of. The days of the angry letter to the company are gone. Now it’s straight to the blog.
Melanie @ Mel, A Dramatic Mommys last blog post..Wordless Wednesday #10 Superheroes – Just Like Us
Not with Mac Apple Care but with Dell Customer Service I have had similar experiences. I serve as administrator for our network here in the office, which is a fancy way of saying, if you have problem with your computer you get to come to me and I call Dell Support to work through it with people that can’t understand me, leave alone me understand them. I have been at a point of tears before… but quickly got over it and asked to speak to a supervisor; ok, I demanded to speak to a supervisor. But I am with you, if I am the customer, a paying customer, and you want my loyalty, just help me fix what you sold me and I will be on my way!
Katherines last blog post..There’s More To Life, Than Dating
I couldn’t have said it better myself! I hate calling for help and having to be switched to numerous people just so I can understand what they are saying….speaking English for English speaking customer service should be a MUST!!!
Ann Gs last blog post..Raising Children ….
Oh honey, you have hit the nail on the head!! This is one of my Pet Peeves!! I absolutely abhor it when the person I’m dealing with doesn’t speak Enligh intelligibly. That means customer service on the phone, or the local grocery store or the clerk at the motel I’m trying to check into. Speak. English. This is America. You don’t DEMAND that we speak your language; you learn ours! And when I’m calling a business on the phone, I shouldn’t have to “press 1 for English.” Grrrrrr that ticks me off to no end. The phone recording should automatically be English; if you want a different language, that’s the ONLY time you should have to press anything on the phone.
::stepping away from the soapbox::
Sorry; that’s definitely one of my “hot buttons.” Companies who use overseas customer service to “save money” and take away American jobs while paying their board and executives millions in bonuses just fries my butt.
Thanks for speaking up on behalf of Americans everywhere who are frustrated with being “embarrased” at saying “What?!?” 500 times during a customer service call. For which we pay. Humph.
Midlife Mamas last blog post..I think even God would laugh at this one.
Mmmhmmm. Go on, girl! What ever happened to “the customer is always right?” Now, that can be taken to the extreme. But most of the customer service industry is full of rude, incompetent, non-understandable people. (I made that last one up – makes sense to me!)
The Blogger Scorned!
Heather @ Not a DIY Lifes last blog post..Thankful Thursday
I LOVE my Mac at work! I’d never really worked with one, but in publishing, there isn’t much choice. I find it much easier to work with than the PCs we have at home.
(Oh, and that kind of customer service – we’ve come to call “George in New Delhi,” because they always give you some “American” name that you know is NOT the one their mom gave them.)
Melissas last blog post..Official Thursday Weigh-In
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