Comments on: Customer Service Means You Service Me… http://DesperatelySeekingSanity.com/2008/08/13/customer-service-means-you-service-me I love giving home made gifts...which one of the kids would you like? Wed, 08 Feb 2012 03:00:07 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Melissa http://DesperatelySeekingSanity.com/2008/08/13/customer-service-means-you-service-me/comment-page-1#comment-8245 Melissa Tue, 19 Aug 2008 01:38:44 +0000 http://www.desperatelyseekingsanity.com/?p=889#comment-8245 I LOVE my Mac at work! I'd never really worked with one, but in publishing, there isn't much choice. I find it much easier to work with than the PCs we have at home. (Oh, and that kind of customer service - we've come to call "George in New Delhi," because they always give you some "American" name that you know is NOT the one their mom gave them.) Melissas last blog post..<a href="http://melz-world.blogspot.com/2008/08/official-thursday-weigh-in_14.html" rel="nofollow">Official Thursday Weigh-In</a> I LOVE my Mac at work! I’d never really worked with one, but in publishing, there isn’t much choice. I find it much easier to work with than the PCs we have at home.

(Oh, and that kind of customer service – we’ve come to call “George in New Delhi,” because they always give you some “American” name that you know is NOT the one their mom gave them.)

Melissas last blog post..Official Thursday Weigh-In

]]> By: Heather @ Not a DIY Life http://DesperatelySeekingSanity.com/2008/08/13/customer-service-means-you-service-me/comment-page-1#comment-8111 Heather @ Not a DIY Life Thu, 14 Aug 2008 19:05:16 +0000 http://www.desperatelyseekingsanity.com/?p=889#comment-8111 Mmmhmmm. Go on, girl! What ever happened to "the customer is always right?" Now, that can be taken to the extreme. But most of the customer service industry is full of rude, incompetent, non-understandable people. (I made that last one up - makes sense to me!) The Blogger Scorned! Heather @ Not a DIY Lifes last blog post..<a href="http://notadiylife.blogspot.com/2008/08/thankful-thursday.html" rel="nofollow">Thankful Thursday</a> Mmmhmmm. Go on, girl! What ever happened to “the customer is always right?” Now, that can be taken to the extreme. But most of the customer service industry is full of rude, incompetent, non-understandable people. (I made that last one up – makes sense to me!)

The Blogger Scorned!

Heather @ Not a DIY Lifes last blog post..Thankful Thursday

]]> By: Midlife Mama http://DesperatelySeekingSanity.com/2008/08/13/customer-service-means-you-service-me/comment-page-1#comment-8107 Midlife Mama Thu, 14 Aug 2008 17:44:56 +0000 http://www.desperatelyseekingsanity.com/?p=889#comment-8107 Oh honey, you have hit the nail on the head!! This is one of my Pet Peeves!! I absolutely abhor it when the person I'm dealing with doesn't speak Enligh intelligibly. That means customer service on the phone, or the local grocery store or the clerk at the motel I'm trying to check into. Speak. English. This is America. You don't DEMAND that we speak your language; you learn ours! And when I'm calling a business on the phone, I shouldn't have to "press 1 for English." Grrrrrr that ticks me off to no end. The phone recording should automatically be English; if you want a different language, that's the ONLY time you should have to press anything on the phone. ::stepping away from the soapbox:: Sorry; that's definitely one of my "hot buttons." Companies who use overseas customer service to "save money" and take away American jobs while paying their board and executives millions in bonuses just fries my butt. Thanks for speaking up on behalf of Americans everywhere who are frustrated with being "embarrased" at saying "What?!?" 500 times during a customer service call. For which we pay. Humph. Midlife Mamas last blog post..<a href="http://midlifeandbeyond.blogspot.com/2008/08/i-think-even-god-would-laugh-at-this.html" rel="nofollow">I think even God would laugh at this one.</a> Oh honey, you have hit the nail on the head!! This is one of my Pet Peeves!! I absolutely abhor it when the person I’m dealing with doesn’t speak Enligh intelligibly. That means customer service on the phone, or the local grocery store or the clerk at the motel I’m trying to check into. Speak. English. This is America. You don’t DEMAND that we speak your language; you learn ours! And when I’m calling a business on the phone, I shouldn’t have to “press 1 for English.” Grrrrrr that ticks me off to no end. The phone recording should automatically be English; if you want a different language, that’s the ONLY time you should have to press anything on the phone.

::stepping away from the soapbox::

Sorry; that’s definitely one of my “hot buttons.” Companies who use overseas customer service to “save money” and take away American jobs while paying their board and executives millions in bonuses just fries my butt.

Thanks for speaking up on behalf of Americans everywhere who are frustrated with being “embarrased” at saying “What?!?” 500 times during a customer service call. For which we pay. Humph.

Midlife Mamas last blog post..I think even God would laugh at this one.

]]> By: Ann G http://DesperatelySeekingSanity.com/2008/08/13/customer-service-means-you-service-me/comment-page-1#comment-8105 Ann G Thu, 14 Aug 2008 16:00:21 +0000 http://www.desperatelyseekingsanity.com/?p=889#comment-8105 I couldn't have said it better myself! I hate calling for help and having to be switched to numerous people just so I can understand what they are saying....speaking English for English speaking customer service should be a MUST!!! Ann Gs last blog post..<a href="http://ann-shesgonnablow.blogspot.com/2008/08/raising-children.html" rel="nofollow">Raising Children ....</a> I couldn’t have said it better myself! I hate calling for help and having to be switched to numerous people just so I can understand what they are saying….speaking English for English speaking customer service should be a MUST!!!

Ann Gs last blog post..Raising Children ….

]]> By: Katherine http://DesperatelySeekingSanity.com/2008/08/13/customer-service-means-you-service-me/comment-page-1#comment-8104 Katherine Thu, 14 Aug 2008 15:22:45 +0000 http://www.desperatelyseekingsanity.com/?p=889#comment-8104 Not with Mac Apple Care but with Dell Customer Service I have had similar experiences. I serve as administrator for our network here in the office, which is a fancy way of saying, if you have problem with your computer you get to come to me and I call Dell Support to work through it with people that can't understand me, leave alone me understand them. I have been at a point of tears before... but quickly got over it and asked to speak to a supervisor; ok, I demanded to speak to a supervisor. But I am with you, if I am the customer, a paying customer, and you want my loyalty, just help me fix what you sold me and I will be on my way! Katherines last blog post..<a href="http://kitkat4real.blogspot.com/2008/08/there-more-to-life-than-dating.html" rel="nofollow">There's More To Life, Than Dating</a> Not with Mac Apple Care but with Dell Customer Service I have had similar experiences. I serve as administrator for our network here in the office, which is a fancy way of saying, if you have problem with your computer you get to come to me and I call Dell Support to work through it with people that can’t understand me, leave alone me understand them. I have been at a point of tears before… but quickly got over it and asked to speak to a supervisor; ok, I demanded to speak to a supervisor. But I am with you, if I am the customer, a paying customer, and you want my loyalty, just help me fix what you sold me and I will be on my way!

Katherines last blog post..There’s More To Life, Than Dating

]]> By: Melanie @ Mel, A Dramatic Mommy http://DesperatelySeekingSanity.com/2008/08/13/customer-service-means-you-service-me/comment-page-1#comment-8091 Melanie @ Mel, A Dramatic Mommy Thu, 14 Aug 2008 07:23:42 +0000 http://www.desperatelyseekingsanity.com/?p=889#comment-8091 Ah yes, the Blogger Scorned. I wrote a post recently about a bad customer service experience. I definitely think this is something businesses need to be more aware of. The days of the angry letter to the company are gone. Now it's straight to the blog. Melanie @ Mel, A Dramatic Mommys last blog post..<a href="http://lacostamom.blogspot.com/2008/08/wordless-wednesday-10-superheroes-just.html" rel="nofollow">Wordless Wednesday #10 Superheroes - Just Like Us</a> Ah yes, the Blogger Scorned. I wrote a post recently about a bad customer service experience. I definitely think this is something businesses need to be more aware of. The days of the angry letter to the company are gone. Now it’s straight to the blog.

Melanie @ Mel, A Dramatic Mommys last blog post..Wordless Wednesday #10 Superheroes – Just Like Us

]]> By: Annie http://DesperatelySeekingSanity.com/2008/08/13/customer-service-means-you-service-me/comment-page-1#comment-8089 Annie Thu, 14 Aug 2008 05:09:56 +0000 http://www.desperatelyseekingsanity.com/?p=889#comment-8089 A M E N ! ! That kind of customer "service" bugs me to no end. I agree - if you're going to be in customer service, be a people person. And for god sakes, if you're hiring someone to be in such a position, make sure the person you're hiring is suited for the job. I'm with ya on the Mac thing too - I love 'em. ~ Annie A M E N ! !

That kind of customer “service” bugs me to no end. I agree – if you’re going to be in customer service, be a people person. And for god sakes, if you’re hiring someone to be in such a position, make sure the person you’re hiring is suited for the job.

I’m with ya on the Mac thing too – I love ‘em.

~ Annie

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